Zendesk Talk Partner Edition Expands Amazon Connect Support

Zendesk Selects Amazon Connect as a Preferred Contact Center Voice Solution for Global Deployment with Zendesk Talk Partner Edition
AWS re:Invent 2019 – Zendesk, Inc. announced a strategic, go-to-market solution package based upon an enhanced integration between Amazon Connect and Zendesk Talk Partner Edition.

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‘200 Ways to Use Alexa’ Reveals Little-known Skills to Interact with Alexa-Enabled Devices

New Book from Voice-tech Expert Bradley Metrock Is an Essential Resource for All Amazon Alexa Users
From finding the cheapest gas and accessing live sporting events, to tuning your guitar or having a conversation with Pikachu, there are thousands of innovative Amazon Alexa skills — and many of them are little-known.

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Amazon Advertising This Cyber Monday: Too Good an Opportunity to Miss

According to Amazon, last year’s Cyber Monday was the biggest shopping day event in history. It was part of a record-breaking holiday season that included Thanksgiving, Black Friday, and the weekend, i.e., the “Cyber Five.”
Marin’s ad management platform showed that during last year’s Black Friday weekend, clicks and ad spend were up in the US by 53% and 81%, respectively.

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Influencing Consumer Choice in a Time of Amazon

Has Amazon Created a Culture of Shoppers on Autopilot?
How do you shop? I go to Amazon. There is a huge selection, prices are reasonable, there is a 5-star rating system, I can read reviews and I am a Prime member. I know that almost always, I will get what I order in two days or less, sometimes even within two hours, for no extra charge. Shopping is convenient, always-on, fast, and risk-free.

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Companies with monopsony power abuse monopsony power

More competent evil from Amazon reported by Jay Greene of the remarkably independent Washington Post.SEATTLE — When Jeff Peterson’s Amazon seller account was hacked recently, he frantically tried to reach Amazon’s customer service for help restoring access to his sports memorabilia store.As nearly 4,000 fraudulent orders rang up, the Garden Grove, Calif.

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Machine learning APIs: which performs best?

Amazon ML (Machine Learning) made a lot of noise when it came out last month. Shortly afterwards, someone posted a link to Google Prediction API on HackerNews and it quickly became one of the most popular’s posts. Google’s product is quite similar to Amazon’s but it’s actually much older since it was introduced in 2011.

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Transcribe speech to text in real time using Amazon Transcribe with WebSocket

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for developers to add speech-to-text capability to applications. In November 2018, we added streaming transcriptions over HTTP/2 to Amazon Transcribe. This enabled users to pass a live audio stream to our service and, in return, receive text transcripts in real time.

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Transcribe speech to text in real time using Amazon Transcribe with WebSocket | Amazon Web Services

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for developers to add speech-to-text capability to applications. In November 2018, we added streaming transcriptions over HTTP/2 to Amazon Transcribe. This enabled users to pass a live audio stream to our service and, in return, receive text transcripts in real time.

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Amazon Redshift Performance – Bigger Clusters, or Bigger Nodes?

Last week, I looked into options for increasing the performance of an Amazon Redshift cluster that was currently using 10 large dense compute nodes (dc1.large). While investigating, I noticed that a cluster of 32 dc1.large nodes (the maximum for that node type) had the same number of CPUs, the same amount of storage, and a comparable amount of RAM to a cluster of 2 dc1.

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CRaP at Amazon and Advice for Amazon Sellers

Amazon recently made the news by publicly announcing that it is targeting hard to sell items, so called Can’t Realize a Profit (CRaP) for removal from its all-powerful sales channel.  Such items are believed to be those that have a low revenue for the cost to ship. Essentially, the shipping costs outdoes the contribution margin of the item. That sounds easy and makes sense.

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“Redshift View Materializer” Now on Github

Although Amazon Redshift is a fantastic data warehousing product, it lacks several of the features available in other database systems. One such feature is materialized views, which are just what they sound like… views that have been pre-calculated and physically stored on disk for faster querying, and which are updated on request.
No, not that kind of View.

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A-Commerce

A quote from the Twitterati …Benedict Evans@benedictevansIdle observation: this year 60% of sales on Amazon will be made by third parties, where Amazon itself did not set the price.It’s time we separated terms.E-Commerce is the old-school stuff (20-25 years old) that most of our readers manage on a daily basis.

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Nov. 2019 Bezos Bulletin: Amazon TV Advertising & Brand Awareness

Amazon Could Revolutionize Television Advertising
Amazon started out selling only books – and went on to sell pretty much anything under the sun that you may ever need. They then branched out into the world of smart speakers with the Amazon Echo. Then, they entered the world of streaming television with the Amazon Fire TV and Fire TV Stick.

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