DialogTech Only Call Tracking Provider with 100% In-House Solution for PCI DSS Compliance

Enables Businesses Adhering to PCI DSS to Leverage the Full Benefits of Call Tracking Without Compromising Their Customers’ Sensitive Data with Third-Party Vendors
DialogTech, provider of the leading AI-powered conversation intelligence platform for marketers, today announced that it has been officially certified PCI DSS-compliant, becoming the only call tracking vendor with a 100% in-house solu

Read Full Story

2600Hz Launches Next-Gen Call Center Solution Targeting Personalization of the Customer Experience

Cloud Communications Platform Offers Enhanced Call Center Functionality for CX Optimization
2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, unveiled their next-gen call center solution, rivaling market leaders in the call center space.

Read Full Story

Streaming Video Alliance Announces Recipients of Annual Membership Grant Program and Introduces New Industry Conference, SEGMENTS:2020

Alliance’s Membership Grant Program Welcomes Three New Members; SEGMENTS:2020 Call for Speakers is Now Open
The Streaming Video Alliance (the Alliance), a global technical association solving technical challenges to improve the video experience at scale, announced the recipients of its 2020 Membership Grant Program, now in its third year.

Read Full Story

Five9 Sees Market Success in New Joint Offering with Zoom

Jointly Developed Solution Allows Seamless Call Routing Between Zoom Phone and the five9 Intelligent Cloud Contact Center Bringing Customers the Benefits of a Fully Integrated UC and CCaaS World
Five9, Inc., the leading provider of the Intelligent Cloud Contact Center, announced the deployment of a joint customer based on its partnership with Zoom Video Communications, Inc.

Read Full Story

Fuze to Modernize Communications and Power Digital Transformation for the Los Angeles Angels

Fuze to provide best-in-class mobile experience, superior call quality, and real-time network monitoring
Fuze, the leading cloud-based communications provider for the modern global enterprise, will replace the 20 year-old legacy infrastructure for the Los Angeles Angels with a cloud-based solution to enhance workflow efficiencies and improve call quality across the organization, which will ultimat

Read Full Story

On teaching ethics to tech companies

Kara Swisher (who is unafraid to call it like it is!) has a new op-ed in the NYT titled “Who will teach Silicon Valley to be ethical”. She asksHow can an industry that, unlike other business sectors, persistently promotes itself as doing good, learn to do that in reality? Do you want to not do harm, or do you want to do good? These are two totally different things.

Read Full Story

Call for Speakers: Analytics and Data Summit March 20-22, 2018

Call for Speakers now Open:  Analytics and Data Summit March 20-22, 2018, at Oracle HQ, Redwood Shores, CA.
Deadline for Submissions:  Dec. 3rd.
Please Help Spread the Word to Customers and Partners!  [OK to share this blog link]  
 
All Analytics. All Data. No Nonsense.
March 20–22, 2018
 
We’ve changed our name! Formerly called the BIWA Summit with the Spatial and Graph Summit.

Read Full Story

My New Home: Sugars. Trees. Caring.

Sugars. Trees. Caring. That’s the new name for San Francisco—a place I call home.
But it could also be: Peanut. Butter. Brownie. It just depends on which 9 square meter(sqm) of land I’m staying at!
Three little words. That’s the solution London-based startup What3Words came up with to standardize the long and complicated address formats from around the world.

Read Full Story

Establishing an analytics culture: An interview with Oklahoma State University

“Analytics Can Save Higher Education. Really.” is a call to action for the higher education community to leverage data and analytics for better decision making at colleges and universities. It stresses the importance of using data and analytics to improve student outcomes, campus operations and much more.

Read Full Story

Interpretational Challenges with Ideal Point Models

As a graduate student, I came to love working with the roll call voting data sets that have been compiled for the United States Congress by political scientists like Keith Poole and Howard Rosenthal. These datasets can be represented in simplified form as matrices in which the rows correspond to legislators and the columns correspond to bills that the legislators vote for or against.

Read Full Story

CALL FOR PAPERS

CALL FOR PAPERS Workshop on Data Mining in Industrial Internet of Things (DMIIOT) to be held in conjunction with the IEEE International Conference on Data Mining 2019 in Beijing Data generated by industrial internet of things (IIOT) have been growing at an exponential rate. Data mining plays an essential role in deriving actionable information from these raw data.

Read Full Story