Cloud Services Survey Reveals Critical Need for AI-Driven Continuous Optimization

Optimizing Cloud Applications for Performance and Cost is Beyond Human Scale
Opsani announced the results of a year-long survey of hundreds of enterprises running cloud services that revealed a critical need for artificial intelligence (AI)-driven, continuous optimization of live applications and their environments.

Read Full Story

Microsoft and Genesys Expand Partnership to Help Enterprises Seize the Power of the Cloud for Better Customer Experiences

Genesys Engage on Microsoft Azure Is a New Trusted and Secure Cloud Offering Built to Ease the Transition to the Cloud for Large Enterprises
 Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to deliver superior interactions for customers.

Read Full Story

2600Hz Launches Next-Gen Call Center Solution Targeting Personalization of the Customer Experience

Cloud Communications Platform Offers Enhanced Call Center Functionality for CX Optimization
2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, unveiled their next-gen call center solution, rivaling market leaders in the call center space.

Read Full Story

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from I.AM+, PathFactory, Symphony MediaAI, Downtown Music Holdings, LumenVox, Accenture, GRM Information Management and Bright Pattern.
I.AM+ Aims to Accelerate Ethical AI Adoption with Red Hat OpenShift on IBM Public Cloud
I.

Read Full Story

PensionBee Selects Vonage to Transform Contact Centre Into a Hive of Innovation

Vonage, a global business cloud communications leader, announced that PensionBee is implementing its award-winning contact centre solution. PensionBee, which aims to take the sting out of pension management, will be able to better serve its growing customer base by delivering exceptional experiences.

Read Full Story

Sabre Forges 10-Year Partnership With Google to Build the Future of Travel

Travel Industry Leader Chooses Google Cloud as Its Preferred Cloud Provider to Accelerate Its Digital Transformation
Google Cloud announced it has joined forces with Sabre Corporation — a leading software and technology provider that powers the global travel industry—to help digitally transform the traveler’s experience, and co-create the future of travel.

Read Full Story

Cloud Communications Provider Melrose Labs Launches With Ambition to be Europe’s No. 1

Melrose Labs, the newly launched cloud communications provider, have commenced rolling out the first wave of their communication services for voice and messaging. The company expects to be a significant challenger in the market through its broad range of crucial communication services for businesses of all sizes.

Read Full Story

Google Cloud Lands Agreement With Lufthansa Group to Support Optimization of Its Airline Operations

Google Cloud Technologies to Power All-New Lufthansa Group Operations Platform
Google Cloud announced that Lufthansa Group, the world’s largest aviation group in terms of revenue, has selected Google Cloud as a strategic partner to optimize its operations performance.

Read Full Story

Pechanga Resort Casino Drives Automation and Visibility with Infor CloudSuite

Infor Cloud Solutions to Connect Siloed Applications and Reduce Manual Processes
Infor, a global leader in business cloud software specialized by industry, announced that Pechanga Resort Casino entered into an agreement with Infinium Software Inc., an Infor company, expanding their long-term technology partnership.

Read Full Story

Phunware Releases New User Activity Audiences Capability to its MaaS Platform

Phunware, Inc. , a fully-integrated enterprise cloud platform for mobile that provides products, solutions, data and services for brands worldwide, announced the release of new user engagement and retention features that allow brands to view real-time user activity data within its Multiscreen as a Service (MaaS) platform.

Read Full Story

IRI Collaborates with Oracle to Integrate and Govern Data in the Cloud

Secure Cloud Infrastructure Spins Up Fast Data Management and Masking Solutions
Innovative Routines International (IRI), a/k/a The CoSort Company — a leading data manipulation and security ISV and Silver level member of Oracle PartnerNetwork (OPN) — announced that the IRI Voracity data management platform will run on Oracle Cloud Infrastructure (OCI).

Read Full Story

XANT Announces Speaker Lineup for NEXT 2020 Conference

XANT, the revenue acceleration cloud platform, announced the speaker lineup at the company’s inaugural NEXT 2020 conference. The event will bring together customers, thought leaders and industry experts in the XANT network in order to provide attendees new insights, valuable connections and unique experiences all within the world of sales and marketing.

Read Full Story

Precima Presents the Latest Trends in Digital Shopper Personalization at NRF’s 2020 Big Show

Precima, a global retail strategy, analytics and cloud software company that provides data-driven solutions to retailers, is starting off the new year sharing impactful research on how shopper behaviors are changing the way retailers need to engage them in an Exhibitors Big Ideas session at the National Retail Federation’s Big Show 2020.

Read Full Story

Genesys Introduces Experience as a Service Enabling Organizations to Deliver True Personalization

Rapid innovation, lightning-fast deployments and infinite scale solidifies Genesys Cloud as the world’s leading public cloud contact center platform
Genesys, the global leader in omnichannel customer experience and contact center solutions, announces it is changing the name of its flagship software as a service (SaaS) offering, PureCloud, to Genesys Cloud.

Read Full Story

Anand Eswaran, Former Microsoft Corporate Vice President for Global Enterprise Business, Joins RingCentral as President and Chief Operating Officer

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Anand Eswaran, former Corporate Vice President for Microsoft’s Global Enterprise Business, has joined the company as its President and Chief Operating Officer, reporting to CEO Vlad Shmunis.

Read Full Story

Wayfair Chooses Google Cloud to Help Scale Its Growing Business, While Creating Engaging Consumer (and Seller) Experiences

One of the World’s Largest Online Retailers of Home Goods Uses Google Cloud for Its Hybrid Cloud Strategy
Google Cloud announced that Wayfair, one of the world’s largest online destinations for the home, is using Google Cloud as the foundation for its new hybrid cloud strategy.

Read Full Story

Manthan Aims to Redefine Fashion Retail with Algorithmic Assortment Planning and Agile Merchandising

Manthan, a leading AI-powered cloud analytics company announced the latest version of its Merchandise Analytics solution. It’s key highlights along with Algorithmic assortment planning and Agile Merchandising capabilities will be showcased at booth #5747 of the National Retail Federation (NRF) Conference & Expo, January 12-14, 2020 at the Jacob K. Javits Convention Centre, NYC.

Read Full Story