Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years

Contact Centers That Implement Cyara CX Assurance Platform Can Experience Significant Value: Dramatically Reduced sev1 Errors, Recapturing 80 Percent of Abandoned Callers, and Recaptured Value From Repurposing 10 Percent of Agents
Cyara, provider of the leading Automated CX Assurance platform, has released the findings of Forrester’s Total Economic Impact (TEI) of Cyara, a commissioned study co

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VoiceFoundry Announces its Consultant Listing on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

VoiceFoundry’s Customers Benefit From the Power of Salesforce With Contact Center Solutions
VoiceFoundry, a global provider of enterprise, cloud-based contact center solutions leveraging Amazon Web Services (AWS) and an authorized Amazon Connect reseller partner, announced today that it has launched its Consultant Listing on Salesforce AppExchange, empowering customers to connect with the right

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Anand Eswaran, Former Microsoft Corporate Vice President for Global Enterprise Business, Joins RingCentral as President and Chief Operating Officer

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Anand Eswaran, former Corporate Vice President for Microsoft’s Global Enterprise Business, has joined the company as its President and Chief Operating Officer, reporting to CEO Vlad Shmunis.

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Sabio Group Extends European Customer Experience Capability with Acquisition of Team Vision

Sabio Group has announced the acquisition of Team vision, a specialist provider of contact centre and CX solutions. The acquisition supports Sabio’s goal of becoming a dominant player in the European customer experience market and delivers critical scale for the company in Spain with the expanded organisation now holding a 24% market share.

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Talkdesk a Leader in G2 Crowd Winter 2020 Report with Highest Satisfaction Scores and User Reviews

Talkdesk Earns Top Spot in Best Software for Contact Center Operations, Telecom Services, Auto Dialer and Speech Analytics
Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced it led the contact center solutions industry in four separate categories of the G2 Crowd Winter 2020 report.

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Zendesk Talk Partner Edition Expands Amazon Connect Support

Zendesk Selects Amazon Connect as a Preferred Contact Center Voice Solution for Global Deployment with Zendesk Talk Partner Edition
AWS re:Invent 2019 – Zendesk, Inc. announced a strategic, go-to-market solution package based upon an enhanced integration between Amazon Connect and Zendesk Talk Partner Edition.

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Institutional Investor Ranks RingCentral’s CEO, CFO, and Investor Relations First Place in Each Individual Category for 2020 All-America Executive Team Software Sector

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced its executive and investor relations leadership ranked first place in the prestigious Institutional Investor 2020 All-America Executive Team.
“Thank you to our investors and the sell-side community for the recognition.

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Outdoor Recreational Products Manufacturer Moves Contact Center to the Cloud with Five9

Five9, Inc., the leading provider of the intelligent cloud contact center, announced that a recreational products manufacturer has chosen to replace its on-premise contact center and move to the cloud with Five9.
The company produces an array of outdoor recreational products, in addition to outdoor apparel. Their inbound contact center fields calls from customers and provides technical support.

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Xero Unveils Deeper Integrations with Microsoft Office 365, Google, HubSpot and More to Solve the Small Business Data Silo

From Initial Contact to Invoice and Ongoing Marketing, Xero Is Building Deeper Integrations with Apps That Small Businesses Use Every Day, Giving Them a Smarter Way to Work
Xero, the global small business platform, announced that it’s building deeper integrations with apps that small businesses use everyday, including Google, Microsoft Office 365, HubSpot and more.

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