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Consumer Interest in Subscription-Based Apps Skyrockets While Purchase Rates Drop 200%, Shows New Liftoff Report

Liftoff’s Annual Mobile App Trends Report Points to a Cultural Shift in Consumer Purchase Behavior as Subscription Rates Jump More Than 1.5x Year-Over-Year
Liftoff, the leader in performance-driven mobile user acquisition, released its annual Mobile App Trends Report which provides insights into the boomping app economy.

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Painful Customer Support Experiences Bring 52% of American Consumers to Tears and Profanity

Genesys survey highlights cultural differences as U.S., China and India show highest rate of frustration while seeking help
More than half (52%) of U.S. respondents in a recent survey reveal they become so frustrated when soliciting customer support that they swear or even cry. This figure is similar to U.K. survey results (50%) but pales in comparison to the 60% response in India.

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Four short links: 5 September 2019

Cultural Competency, Computer-Generated Sound, Bottom-Up CS, and Continuous Compliance
TikTok is Fueling India’s Deadly Hate Speech Epidemic (Wired UK) — “All platforms including TikTok lack the cultural competency to enter our market with a clear understanding of the volatile nature of its internal dynamics,” says Soundararajan.

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Speaker: Critical Utopias – Cultural Discourse in the Digital Age

Artificial intelligence might replace taxi-drivers in the future, but how will the future of cultural journalists look like in light of future technological revolutions?
The Finnish Cultural Institute for the Benelux invited me to give a talk in the design musem in Helsinki on the topic of a future of art and art critics, in an age of rapid evolution of technology.

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