Acxiom Announces New Global Identity Solutions Portfolio to Help Marketers Improve Experiences Everywhere

Portfolio Will Allow a Holistic View of Multiple Customer Identities to Deliver Exceptional Experiences
Acxiom, the data and technology foundation for the world’s best marketers, announced the launch of Acxiom Real Identity, a new global identity solutions portfolio that allows a holistic view of multiple customer identities to improve customer insight and deliver exceptional experiences.

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ActiveCampaign Announces 14-Pointer Customer Success Commitment to Grow CX Value, Service, and Trust

ActiveCampaign Shares Its Fourteen-Point Commitment to Delivering a Best-In-Class Customer Experience to Earn Value from Customer Success Efforts
ActiveCampaign, the leader in Customer Experience Automation (CXA), announced the ActiveCampaign Customer Success Commitment.

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Heart of the Customer and Usermind Partner to Accelerate CX Innovation for Enterprises

Helping Organizations Drive Measurable Results Across the Full Customer Life Cycle
Heart of the Customer (HoC), one of the nation’s leading journey mapping consultancies, and Usermind, a pioneer in Experience Orchestration (XO), announced a strategic partnership that will revolutionize how businesses map, orchestrate, and optimize their customer journeys.

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Tesco Announced as Finalist in the UK Customer Satisfaction Awards

The Institute of Customer Service Has Selected Its Finalists in Esteemed UK Customer Satisfaction Awards, Recognising Innovation and Expertise in Customer Experience
InMoment, the leading provider of experience intelligence (XI), is proud to announce the selection of its client, Tesco, as a finalist in The UK Customer Satisfaction Awards.

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Onapsis Appoints Dave DeWalt as Vice Chairman to Board of Directors on Heels of Record 2019 Growth

Onapsis Drives 157% New Annual Recurring Revenue Growth; Customer Base Reaches 20 of Fortune 100 Enterprises; More than 800 Business Application Zero-Day Vulnerabilities Discovered by Onapsis Research Labs
Onapsis, the leader in business application protection, announced the appointment of Dave DeWalt as Vice Chairman to its board of directors.

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Google Cloud’s Anthos Can Save Enterprises A Range of Up To $42.8 Million According to New Total Economic Impact Study

Conducted by an Independent Consulting Firm, the Study Highlights How Anthos Enhances Employee and Customer Experiences, Reduces Costs, Increases Operational Efficiencies and Boosts Revenue With an Integrated Hybrid Environment
Google Cloud released the results of a commissioned New Technology Total Economic Impact (TEI) study conducted by Forrester Consulting, which concludes that large enterpri

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OneLogin Introduces Trusted Experience Platform to Provide Secure, Scalable and Smart Experiences

Leading Provider of Identity and Access Management Continues to Invest in Customer, Developer and Workplace Capabilities
OneLogin introduced the Trusted Experience Platform, an identity foundation that enables companies to provide secure, scalable and smart experiences.

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Platinum Equity Acquires Marketing Technology Platform Centerfield, Completes Add-on Acquisition of Digital Ventures

Centerfield’s World-Class Customer Acquisition Technology Poised for Additional Growth and Expansion
Platinum Equity announced the acquisition of Centerfield, a technology-driven marketing and customer acquisition company.

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M800’s maaiiConnect platform – The Smartest Way to Convert Messages into Sales

M800′s revolutionary maaiiConnect platform puts companies on track to digitally transform the customer service experience through smart messaging solutions.
The next generation in customer support
Imagine combining the world’s most popular communication tools in one platform.

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YUKAI Resort Launches Customer Experience Management Program With Service Management Group

Service Management Group (SMG), a global customer experience, employee experience and brand research partner to more than 500 brands, has been hired by YUKAI Resort to identify customer expectations, uncover key drivers of customer satisfaction and advance the customer experience across the organization.

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Service Management Group Announces Executive Changes to Further Its Customer-centric Culture

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, today announces four appointments to further its strategic roadmap for market-focused, customer-centric growth.
“We’ll continue to be different, because it works. We promise our clients we’ll help change the way they do business.

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The Missed Opportunities in Today’s B2B Marketing Funnel

A lot of brands say that they put the customer at the center of their organizations, but most marketers know that they’re not living up to that promise. According to a 2019 survey by B2B International, delivering excellent customer experiences and connecting with customers emotionally represent two of the top challenges among today’s B2B marketers.

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Nielsen Annual Marketing Report: The Age of Dissonance

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Nielsen Annual Marketing Report: The Age of Dissonance
Digital has made the customer journey more complex. With new metrics, platforms and tools, measuring that journey is even more difficult. 
While digital channels continue to gain ground, the ambivalence isn’t gone.

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Evergage Named ‘Global Company of the Year in Personalization Engines’ by Frost & Sullivan

Evergage’s Real-Time Personalization and Customer Data Platform Achieves Highest Vendor Ratings in Visionary Innovation, Performance and Customer Impact
Evergage, The 1-to-1 Platform company, announced that Frost & Sullivan, a leading global research and consulting firm, has recognized Evergage as the “Global Company of the Year in Personalization Engines” by its Best Practices Awards team.

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Khoros Honored in Built In Austin’s Prestigious Best Places to Work List in 2020

Leading Customer Engagement Platform Recognized as One of the Best Places to Work, Best Paying Companies, and Companies With the Best Benefits
Khoros, the global leader in customer engagement software, announced it was included in Built In Austin’s list of Best Places to Work in 2020 with recognition in the following categories:
“We are so proud to be recognized by Built In as one of the Best

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Totango Launches Dynamic Assignment for the Enterprise, Delivers Personalized, Precision Engagement to Maximize Customer Success

Totango, the leader in customer success for the enterprise, announced the introduction of Dynamic Assignment, a next-generation product innovation that enables enterprises to leverage a fluid pool of specialists to rapidly deliver the right expertise to the right person at precisely the right time.

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ActionIQ Raises $32 Million to Compete with Adobe and Salesforce on Customer Data

ActionIQ, the leading customer data platform helping enterprises leverage their data for personalized experiences, announced it has raised a $32 Million series C round led by March Capital Partners with participation from top investors including Sequoia Capital, Andreessen Horowitz, and FirstMark Capital. This brings the total capital raised by ActionIQ to $75 Million.

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Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty

Annual Flagship Report Validates That the Ease and Excellence of Customer Experience Has a Direct Impact on Customer Loyalty
Zendesk, Inc. released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors.

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Global Creative Commerce Agency TPN Taps Two Females for Chief Roles

As part of its pursuit to create connected customer experiences for the most iconic brands in the world, TPN is leveraging the talents of two key female leaders in this digital-first era.
Industry veterans Tracy Faloon and Sarah Cunningham have been named Chief Client Experience Officer and Chief Growth Officer, respectively.

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