YUKAI Resort Launches Customer Experience Management Program With Service Management Group

Service Management Group (SMG), a global customer experience, employee experience and brand research partner to more than 500 brands, has been hired by YUKAI Resort to identify customer expectations, uncover key drivers of customer satisfaction and advance the customer experience across the organization.

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Service Management Group Announces Executive Changes to Further Its Customer-centric Culture

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, today announces four appointments to further its strategic roadmap for market-focused, customer-centric growth.
“We’ll continue to be different, because it works. We promise our clients we’ll help change the way they do business.

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Dentsu Aegis Network Acquires E-Nor bolstering Cardinal Path

Acquisition by Dentsu Aegis Network forms largest Google Analytics 360 Sales & Service Partner
Dentsu Aegis Network has acquired Santa Clara, Calif.-based E-Nor, a pioneer in the Google Analytics platform that has deployed and supported state-of-the-art analytics platforms for hundreds of clients.

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Neustar Delivers UltraThreat Feeds for More Effective Data Security

New Service Provides Proprietary Near Real-Time Threat Data to Identify and Stop Bad Traffic, Inbound and Outbound
Neustar, Inc., a global information services company and leader in identity resolution, announced the release of UltraThreat Feeds, a new service that provides its enterprise customers with access to real-time threat data to help them better identify cyber threats as they evolve.

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FactSet to Launch Datasets on Snowflake

FactSet, a global provider of integrated financial information, analytical applications, and industry-leading service, announced that it will deploy its proprietary datasets, both structured and unstructured, on Snowflake, the cloud data platform, providing investment professionals with immediate and scalable access to content in a cloud-built SQL data warehouse.

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5 Brands Using Social Media To Grow Buzzworthy Online Communities

Every marketer is focused on bringing attention to their product or service by growing a strong following. But not all realize the effects building and nurturing an online community can have on your brand. Social media marketing has evolved and the need to build relationships with your followers has never been more important.

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iQIYI Appoints Kelvin Yau as VP of International Business Department and GM of iQIYI Thailand

iQIYI, Inc., an innovative market-leading online entertainment service in China, announced the appointment of Kelvin Yau as Vice President of International Business Department and General Manager of iQIYI Thailand. The appointment will take effect early 2020, and Kelvin will be responsible for iQIYI’s strategic growth, operation and overall development in the Thai market.

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iQIYI Announces its 2020 Strategy of the iQIYI Knowledge App, Focusing on Educational Videos and IP-based Content

iQIYI, Inc., an innovative market-leading online entertainment service in China, announced its 2020 strategy for the iQIYI Knowledge App (the “App”) at the iQIYI Knowledge Ceremony (the “Ceremony”) held in Beijing on December 18th, 2019.

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How HubSpot Service, Support, and Sales Reps Stay Productive on a Noisy Floor

As a customer-facing representative — whether you work in sales, service, or support — you’re probably used to working in a busy, noisy office space. Maybe you work on a loud sales floor surrounded by reps chatting on the phone with leads. Perhaps you work in an office space with customer service and support reps working to assist customers over the phone or video chat throughout the day.

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project44 Welcomes Two Industry Veterans to Fast-Track Market Expansion

project44, the global leader in advanced visibility for shippers and logistics service providers, announced the addition of two industry veterans to its Revenue team – David Panitz as Vice President of Global Accounts and Brett Williams as Regional Vice President of Strategic Accounts.
“project44 delivers value unmatched by any other vendor in the market.

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Instreamatic and Gaana Partner to Introduce Dialogue Advertising to More Than 110 Million Monthly Streaming Music Listeners

With This Partnership, Gaana – India’s Largest Streaming Service – Will Integrate Instreamatic’s Technology to Place Fully-Measurable Interactive Voice Ads within Audio Content
Instreamatic, the voice dialogue marketing platform that allows media companies and advertisers to measure, manage, and monetize audio content by utilizing new interactive voice AI technology, and Gaana, India’s

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Kaloom Announces Hitendra Sonny Soni as SVP of Worldwide Sales & Marketing

An industry veteran leads Kaloom’s advance to bring solutions to service providers worldwide
Kaloom, an emerging leader in fully automated data-center and edge networking software, appoints Hitendra Sonny Soni as Senior Vice President of Worldwide Sales and Marketing.

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Frndly TV launches on Apple TV with Beta App

Apple TV beta app now available to all customers
Frndly TV announced the debut of its live and on-demand TV streaming service, tailored specifically to traditional American families, on Apple TV with the public launch of its beta app. In addition, UPtv is now available to all Frndly TV customers for no additional cost.

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HEROW and Intercom Partner to Integrate Location Intelligence and Deeper User Context Within Intercom’s Business Messaging Platform

HEROW is the first location service provider to integrate with Intercom, allowing businesses to enrich customer intelligence with location behaviors
HEROW, a location intelligence and contextual platform for mobile applications, announces its partnership with Intercom, the business messaging platform that offers the only customizable messaging suite that drives growth at every stage of the custome

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How To Transform The Customer Journey With AI And Big Data

Providing excellent customer service needs to be a priority for every business. Think of your customer service department as the personality of your brand. It is also the reason why people will choose your products and services on a repeated basis.
It is quite simple really, with no customers, there is no company.

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Mastercard Brings Digital Identity to Real World Tests

Initial Pilot Activities Launched in Australia
Mastercard marked the first tests of a new digital service that has the potential to verify a person’s identity immediately, safely and securely in both the digital and the physical world.
The initial in-market pilot will take place in Australia through two separate efforts with Australia Post and Deakin University.

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Sandline Discovery Leverages NexLP’s Cognitive AI to Deliver Leading Behavioral and Linguistic Intelligence

Sandline Discovery, a premier litigation support and eDiscovery service provider, has selected NexLP’s cognitive AI platform to assist in delivering new innovative analysis services to its growing global client base.
Leveraging powerful data analytics and machine-learning driven tools are at the heart of today’s discovery needs and Sandline recognized the need to stay ahead of the curve.

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