Trustpilot Reveals How Every Company Invites and Receives Reviews in World-First Innovation

New ‘Transparent Inviting’ feature – the latest step in Trustpilot’s drive to be the world’s most transparent review platform – provides detailed information about how every company invites, receives and how much they respond to reviews across over 344,000 company domains globally
Trustpilot, the leading global consumer reviews platform free and open to everyone, announced the release

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Rethinking informed consent

Consent is the first step toward the ethical use of data, but it’s not the last.Informed consent is part of the bedrock of data ethics. DJ Patil, Hilary Mason, and I have written about it, as have many others. It’s rightfully part of every code of data ethics I’ve seen. But I have to admit misgivings—not so much about the need for consent, but about what it means.

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Behind every comment is an experience that matters

TL;DR Creating well-defined topics is an essential step so that you can get the information you need from comments to inform better decisions.Contained within each comment provided by customers are essential topics impacting your business.  Do you know what they are?Direct to consumer or two-sided market companies find it hard to organize the high volumes of customer comments.

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