Painful Customer Support Experiences Bring 52% of American Consumers to Tears and Profanity

Genesys survey highlights cultural differences as U.S., China and India show highest rate of frustration while seeking help
More than half (52%) of U.S. respondents in a recent survey reveal they become so frustrated when soliciting customer support that they swear or even cry. This figure is similar to U.K. survey results (50%) but pales in comparison to the 60% response in India.

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New Survey Finds 49% Of People Watch More Than Five Videos Per Day

Video Creation Platform Promo.com Conducted a Consumer Survey to Understand How People Watch and Interact with Online Video Marketing Content
Nearly 49 percent of consumers Promo.com surveyed in their 2019 “Online Video Statistics and Trends Study” claimed they watch more than five videos every day. This is an increase from the 44 percent, reported in 2018.

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Marketing Automation is Used to Its Full Capacity by Only 2% of B2B Marketers

Communigator has collaborated with Smart Insights to bring us their recent survey results in relation to Marketing Automation. For both B2B and B2C companies, Marketing Automation is a valuable tool. These survey results show how applications and attitudes have changed since a similar study from 2016.
1 in 8 businesses in 2019 is not using Marketing Automation, compared to 18% in 2016.

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Conga Study: More Than Eight out of 10 Companies Believe Digitally Transforming Documents is the Key to Unlocking Competitive Advantage, Hitting Company Goals and Keeping Employees Satisfied

Survey reveals documents sit at the epicenter of Digital Transformation, key to transforming the customer experience
Conga, the leader in end-to-end Digital Document Transformation (DDX), unveiled the results of a global benchmark study that reveals where companies are on their digital transformation journeys — and where they stand on the road to DDX.

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Small Business Optimism Index Increased Slightly in October

CR Note: Most of this survey is noise, but there is some information, especially on the labor market and the “Single Most Important Problem”.From the National Federation of Independent Business (NFIB): October 2019 Report: Small Businesses Continue to Push the Economy ForwardThe small business half of the economy continued its remarkable economic streak, posting a 0.

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5 findings from O’Reilly’s machine learning adoption survey companies should know

New survey results highlight the ways organizations are handling machine learning’s move to the mainstream.As machine learning has become more widely adopted by businesses, O’Reilly set out to survey our audience to learn more about how companies approach this work.

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Artificial intelligence and machine learning adoption in European enterprise

How companies in Europe are preparing for and adopting AI and ML technologies.In a recent survey, we explored how companies were adjusting to the growing importance of machine learning and analytics, while also preparing for the explosion in the number of data sources.

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How companies are building sustainable AI and ML initiatives

A recent survey investigated how companies are approaching their AI and ML practices, and measured the sophistication of their efforts.In 2017, we published “How Companies Are Putting AI to Work Through Deep Learning,” a report based on a survey we ran aiming to help leaders better understand how organizations are applying AI through deep learning.

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Traditional Online Panel vs. Programmatic Sample

Editor’s Note: The state of the online sample is an ongoing source of debate in the survey industry. Given the rapid pace of technology change, it is healthy to have a vigorous debate, and we’ve certainly had a fair number of submissions on the topic in the past year. Here, Art Padilla gives us his take on the debate over online panels versus programmatic samples.

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NY Fed: Manufacturing “Business activity was little changed in New York State”

From the NY Fed: Empire State Manufacturing Survey Business activity was little changed in New York State, according to firms responding to the November 2019 Empire State Manufacturing Survey. The headline general business conditions index came in at 2.9, roughly in line with its level in October. …The index for number of employees edged up to 10.

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How using analytics and AI to detect payment fraud netted an immediate $16 million ROI

According to the Price Waterhouse Cooper 2018 Global Economic Crime and Fraud Survey, the reported rate of economic crime is on the rise, up to 49% in 2018. That makes the use case I want to share particularly relevant, no matter what industry or sector you’re in.

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